Warranty
Warranty & Service
Warranty and service support are handled according to product model, order details and actual issue.
Warranty Scope
Warranty support generally applies to product issues under normal use conditions. Final handling depends on model, order and diagnosis.
- Provide order information
- Describe issue clearly
- Send photos or videos when available
- Do not disassemble before support confirmation if unsure
Service Process
We first confirm the model and issue, then suggest troubleshooting, parts solution or service direction.
- Submit issue details
- SAIKE reviews information
- Confirm possible cause and support path
- Arrange parts or next steps when applicable
Warranty terms should be confirmed with your quotation or order agreement. For distributor orders, service policy can be discussed separately.
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