Refund Policy
Refund, replacement and issue resolution policy
SAIKE handles order issues according to product condition, order agreement, shipping status and the information provided by the buyer.
Before Shipment
If an order has not been shipped or produced, changes or cancellation may be discussed according to order status.
- Contact us as early as possible
- Confirmed bulk or prepared orders may have limits
- Bank or payment channel fees may not be refundable
After Shipment
After goods are shipped, refund or replacement requests must be reviewed based on evidence and order terms.
- Provide order details, photos or videos
- Do not return goods without confirmation
- Shipping, customs and handling costs may affect the final solution
Product Issues
For product problems, we first help identify the issue through troubleshooting, technical support or parts replacement when suitable.
- Send model name and issue description
- Provide photos or short videos
- Stop using the product if there is any safety concern
Non-refundable Situations
Refunds may not be available when the issue is caused by misuse, incorrect voltage, unauthorized modification, buyer shipping arrangement or incomplete information.
- Wrong voltage or plug selected by buyer
- Damage after delivery to buyer forwarder
- Goods returned without prior confirmation
For international and B2B orders, the preferred solution is usually issue diagnosis, replacement parts, service support or an agreed commercial solution rather than automatic return. Final handling depends on confirmed order terms.
Need order assistance?
For product quotation, shipping method or order policy questions, contact SAIKE before confirming your order.